Changelog
Follow up on the latest improvements and updates.
RSS
new
3.5.8
New
- Added the ability to add custom properties to people.
- Users can now delete custom properties from people profiles.
- Introduced organization-level call summaries in the onboarding process.
Fixed
- Corrected a typo on the onboarding email page (“Pre-consent”).
- Fixed an issue where the desktop app would display a blank screen upon system wake.
- Resolved text wrapping issues for long names in the organization picker.
- Fixed the perpetual “Loading more…” spinner at the bottom of the people table.
- Removed the “Assign” label for speakers who are already labeled, the button now reads “Re-Assign”.
- Corrected weekday mapping to prevent adding an extra day to weekly scheduled tasks.
Improvements
- Better automatic retry to process calls that failed
- Aligned property names and the “Add Property” text for consistency.
- Updated the delete button to use a pointer cursor for a consistent user experience.
- Improved the sorting of properties to prevent them from jumping around unexpectedly.
- Adjusted form field messages for better readability.
- Enhanced the display of merge text to show the number of people selected on the same row.
- Modified the layout so the full “Email Address” label is visible by default.
new
3.5.6
New
- Kustomer Integration: Support interactions from Kustomer can now be ingested and processed via Signals. This is now in early access.
- Intercom Integration: Conversations and tickets from Intercom are now ingested and processed via Signals. This has moved from early access to GA release.
- Slack Integration: Slack integration has moved from early access to GA and is available for all users to enable via the UI. This allows users to configure detailed rules for sending recording summaries to Slack channels.
Improvements
- Added confirmation for Disabling Recurring Events: Introduced a confirmation popup when toggling off recording for recurring events to clarify that only a single event is being disabled.
- Better error messaging for calendar set-up: Users will now receive notifications if granting access to their Outlook calendar fails, improving error visibility.
- Model Performance Enhancements: Upgrades to various AI models to increase performance
- Ability to Remove Bot Before Recording Starts: Users can now kick the bot from a call before recording has started, whether the bot is in the waiting room or has joined the call.
Fixes
- Chat Message Loop: Resolved an issue where chat messages reappeared in the input box after sending.
- Custom Bot Image Editing: Users can now edit a custom bot image immediately after saving, without needing to refresh the page.
- Playlist Button Visibility: Corrected a UI bug where the “Add Playlists” button was hidden due to call overflow in document creation flow.
- Recording Scheduling Logic: Stopped scheduling recordings if the event is deleted from the calendar to prevent unwanted recordings.
- Email Case Sensitivity: Emails for calendar attendees are now lowercased to fix issues with case-sensitive email matching.
- Slack Channel Scrolling: Resolved a UI issue that prevented scrolling through the list of Slack channels.
- Custom Images for Scheduled Bots: Fixed a bug where scheduled bots were not applying updated custom bot images.
- Signal Filter Personas: Fixed an issue where default personas were not appearing in signal filtering options.
- Chat Message Display: Addressed a cache issue causing chat messages to appear, disappear, and then reappear.
- Issue with Zapier Integration: An issue where the full transcript for a call wasn't available in Zapier has been resolved
new
3.5.4
New
Intercom Integration/App
: - Now you can get your Intercom chats added to BuildBetter and processed via Signals. In early access to ping us if you want to try it out!
Individual Call Sharing
: - Hugely requested, you can now keep a call private and share it with a single individual.
Bot Image Options
:- Added an option for users to upload their own bot image or create one using the editor.
- Added an option for users to completely remove the bot image.
Join Workspace via URL
: - Introduced the ability to join an organization via a shared link, much faster and secure than domain join only option.
New Sidebar Designs
: - Rolled out new sidebar designs for an improved user experience.
Search Section
: - Search functionality has been moved to its own dedicated section, with improvements around filtering.
Default call filters
: - Implemented new call filter tabs at the top of the recording list page. You can now quickly view All recordings, My recordings (just recordings you have participated in), Shared with me (recordings that you have no participated in but have access to)
Improvements
Signals Optimization
: - Released Signal query optimizations, significantly improving the load times of the Signal section.
Document Generation Flow
:- Updated the document generation process to support full transcripts if 3 or fewer calls are selected. For more than 3 calls, it defaults to using call summaries.
Bot Name Disclaimer for Google Meets
: - Added a disclaimer under the bot name input, informing users that Google Meets does not support custom bot names.
Help Text for Local Recording Failures:
- Added guidance on where to find recordings in the event of a processing failure, applicable to local recordings in the desktop app.
Scheduled Tasks:
- Removed the paid flag from the “New Task” button for scheduled tasks, making it accessible to all users.
Bot Name Customization
: - Removed the paid flag from the bot name customization feature, allowing all users to change the bot name.
Fixes
Signals Empty State
: - Fixed an issue where the empty state of signals would sometimes briefly display the unlock screen for accounts that have it unlocked.
Transcript Chat:
- Fixed a bug in chatting with transcripts that caused the chat to fail when the transcript was empty.
Document Prompt Issues:
- Resolved issues with the document generation prompt that incorrectly stated a transcript would be passed, leading to LLM hallucinations when only a summary was provided.
new
3.5.3
Improvements
Signal Speed Improvements:
Major data query changes have been made to the Signals page to drastically improve the performance and load time of Signals.Streaming:
Chat of responses are now streaming instead of all at once, and have been added back to chat.Bot joining improvements:
Bots that can not be scheduled due to 15 minute cut off before event starts will are now sent to the meeting using ad-hoc when event starts.Fixes
Fixed onboarding integration linking:
We now have a proper redirect strategy around all integrations. Now once a user integrates they will come back to the place they left off. new
3.5.2
New
Feedback UI:
A new UI for feedback has been added behind a feature flag. This allows users to upload CSV files to signals.Internal/External Calls Filter:
An internal/external calls filter has been added behind a feature flag. As well as Internal extractions for Signals!New Onboarding Screens:
Implemented new onboarding screens, including a new invite team members and schedule onboarding screens.Custom Document Templates:
Added support for custom document templates to be added from support side to help get these documents setup for teams.
Improvements
Chat Citation Links:
Improved citations so you can click straight into it making it miles better and more clear (and works more reliably).Signals Charting:
Added language descriptors for sentiment, severity, and bias when charting on signals chat, instead of just numerical values.Fixes
Intercom Widget:
Fixed an issue where the Intercom widget overlapped with the next button on mobile screens during onboarding.Zero Hours Upload Error:
Now shows an error message when an organization has 0 hours left and attempts to upload.Document Editor:
Resolved issues with tables not rendering correctly in the document editor.Team Member Invite is now optional:
This allows you to assign a team member to a speaker without inviting them to the workspace.Homepage Stats Panel:
Fixed an issue where the stats panel still showed all zero values.Signals Query Performance:
Fixed performance issues with Signals.new
3.5.1
New
- Adding support for CSV data visualization in Signals (Beta)
- Slack Integration: Setup workflows to post call summaries directly in a Slack channel when a call is done (currently in Beta)
- Added Workspace stats to homepage
- Custom document templates (currently invite only)
Signal UI Improvements:
- Showing all meta data on signal extraction card
- Allow users to pick Y-axis data (topic, theme, keyword, sentiment, etc.)
- Clicking between extraction types does not auto-select the first clip so the player doesn’t load
- Remove theme as a filter property as it’s no longer supported
- Hide topics, themes, and keywords that are not part of the current version
- Show how many items are in each topic
- Show available options of each filter based on current filters/data
- Only show “managed” personas as filter options
- Add “select all” to topics, themes, and keywords
- Filter by interaction for themes/topics/keywords
- Fixed bar chart
- Verify that personas are actually working on signal extractions
Improvements
- Upgrade to new login method for Google Meets Bots
- Merge people should disable the integrations that are being deleted
- Modifying the task scheduler selects to use the select component from design system (fixes select drop downs on windows)
- Improved onboarding for work emails
Fixes
- Fixed issues with topic extraction in signals not working correctly
- Soft delete instead of hard delete interviews on failure
- Fixed issue where summaries were not populating in staging
- Fixed call metadata extraction failing for some organizations
- Inviting team members from the assignment flow is just broken and doesn’t work
- Search added to people section
- Fixed permission queries and enhance context retrieval (chat)
- Chat citations now go to an exact moment in a call
- Additional fixes to auth system
- Logout button can get into weird state where user is missing and whole UI is broken (logout unblocks user).
- We now when network is restored just refresh the app vs attempting to reauth
- Make sure that incremental Gong call imports are working as intended
new
3.5
New
- Signal Extraction by Role:
Correct roles and people are now assigned to signal extractions, enhancing the precision of extracted signals.- Call Categorization:
Internal vs. external designation has been added to all calls and signal extractions. Calls are now categorized automatically as internal or external upon completion. Users can also manually set a call type from the call page if the call has a type extracted.- Batch Signal Extraction:
Introduced the ability for users to enable signal extraction on a set of calls from the folder view.- Profile Linking:
Clicking an avatar from the call page now links directly to the person’s profile in the people section.Improvements
- Signals Quality Improvement:
The signals processing has been updated for improved usability and accuracy.- Custom Context for Signal Processing:
Signal processing now utilizes the company’s custom context, resulting in more relevant and tailored signal extractions.- Call Recording Filters:
Added the ability to filter calls to not record by title, description, or participant email in the settings.new
improved
fixed
3.4.9
New
Gong Integration:
We can now manually import Gong calls for customers. (Request access in settings)Clip Editor:
A new clip editor allows users to manually adjust the start and end time of any clip, including manually created and extraction clips.Improvements
Model improvement:
Summaries, chat, and docs now utilize the latest models for improved performance and accuracy (all .Transcriptions:
Dramatically enhancing accuracy (up to 30%) and speed (up to 10x).Zapier Integration:
The Zapier integration now includes transcripts as an export type when a call is completed.Logging Enhancements:
Enhanced logging around calendar events provides better visibility into who disabled or altered recording permissions.Calendar Logic Update:
Updated calendar logic to default to the call permissions of the organizer or the organization’s default call permissions (speakers only).Fixes
Billing UI Bugs:
Fixed several visual bugs related to the billing interface.Document Generation from Playlist:
Fixed an issue where generating a document from a playlist would fail.Video Player Autoplay:
Fixed an issue where video players would autoplay randomly due to unexpected UI re-renders.new
improved
fixed
3.4.8
New:
- Signals Generations more generally availabled with major improvements (see below)
- Adding Zapier integration
- New document types have been added, along with a redesigned select document type screen.
- Adding a full page view to see more than 4 upcoming events.
Improvements:
- Adding a prototype generate feature to extraction clips
- Adding playlists as an option in the document creation flow
- Added unlock screen to signals, now signals will be in app menu bar for everyone.
- Signals default filter is switched from 7 days to 30 days.
- Email summaries are no longer sent when manually generating a summary for calls older than 1 hour.
- Call page is now sorted by call completed at date (fixes manually set call dates)
- Additional logic to handle calendar reconnect
- Event details for calendar meetings was added to the call card and call page.
Fixed:
- Fixed an issue where pre-consent emails were getting sent multiple times for the same participant.
- Adding debugging information for calendar and user integrations.
- When a calendar is disconnected, we now delete all scheduled bots for that integration only.
- Additional de-dup logic has been added to handle calendar events overlapping with manually join by url requests.
- Additional de-dup logic has been added to handle calendar events overlapping with ad-hoc bot joins.
- We now disable an integration once a user is removed from a workspace.
- Attaching calls with the calendar events if they are recorded via a calendar event.
- Zoom has issues with consent popup, so we've made improvements so calls can still record when joining a room with Zooms bugs.
- When the last member of an organization leaves we now cancel the Stripe subscription.
- Fixed an issue where invite emails had the wrong name.
- Fixed an issue where chat messages would link to a call with a broken link.
- Fixed logic and added testing to the billing service
new
Beta
3.4.7
I think this is an industry first? We're launching Signals, a way to analyze and answer questions over thousands of calls with insane accuracy in seconds.
Signals takes qualitative data such as customer calls like user research, sales, onboarding, support, and then extracts an insane amount of information from them, and then lets you filter through it like it's quantitative data. It feels like magic.
You can look over thousands of calls and answer:
"What feature requests were made in the past month, and which ones were the most severe and would impact our retention?"
"What issues did customers have in the past year where they were frustrated and would have the highest impact on revenue?"
The list goes on; I've spent hours just playing with it and finding insights.
If you've ever done this work manually, you know how many hours this can take, if it can be done at all.
Now, this data isn't just accessible; it can answer these questions in seconds.
Signals is in beta for paid customers and will be available to everyone soon.
Improved:
- App now works fairly well on mobile, and can easily added as web app on iPhone or Android
- Folders now default to public.
- Changed “Join Slack” to “Slack Priority Support” and linked to Typeform.
Fixed:
- Users with unpaid accounts can no longer create new workspaces.
- Hovering over a call card now expands the entire call brief as before.
- Fixed alignment issue where call processing subtext was too close to left text.
- Fixed menu bar issues on settings page.
- Fixed unresponsive label participants button after upload.
- After deleting a recording, users are now taken back to the list view instead of a 404 screen.
- Fixed issues where folders didn’t display calls, new document view was inaccessible, and chat bar was hidden.
- Adding calls from folders now works properly.
- Removed “Select All” option from create document call selection screen.
- Fixed issue where messages moved to new thread after switching chats; now messages in input box are saved per screen.
- Fixed error when uploading profile pictures; now displays correctly after refreshing.
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