Changelog

Follow up on the latest improvements and updates.

RSS

new

3.5

New
- Signal Extraction by Role:
Correct roles and people are now assigned to signal extractions, enhancing the precision of extracted signals.
- Call Categorization:
Internal vs. external designation has been added to all calls and signal extractions. Calls are now categorized automatically as internal or external upon completion. Users can also manually set a call type from the call page if the call has a type extracted.
- Batch Signal Extraction:
Introduced the ability for users to enable signal extraction on a set of calls from the folder view.
- Profile Linking:
Clicking an avatar from the call page now links directly to the person’s profile in the people section.
Improvements
- Signals Quality Improvement:
The signals processing has been updated for improved usability and accuracy.
- Custom Context for Signal Processing:
Signal processing now utilizes the company’s custom context, resulting in more relevant and tailored signal extractions.
- Call Recording Filters:
Added the ability to filter calls to not record by title, description, or participant email in the settings.

new

improved

fixed

3.4.9

New
Gong Integration:
We can now manually import Gong calls for customers. (Request access in settings)
Clip Editor:
A new clip editor allows users to manually adjust the start and end time of any clip, including manually created and extraction clips.
Improvements
Model improvement:
Summaries, chat, and docs now utilize the latest models for improved performance and accuracy (all .
Transcriptions:
Dramatically enhancing accuracy (up to 30%) and speed (up to 10x).
Zapier Integration:
The Zapier integration now includes transcripts as an export type when a call is completed.
Logging Enhancements:
Enhanced logging around calendar events provides better visibility into who disabled or altered recording permissions.
Calendar Logic Update:
Updated calendar logic to default to the call permissions of the organizer or the organization’s default call permissions (speakers only).
Fixes
Billing UI Bugs:
Fixed several visual bugs related to the billing interface.
Document Generation from Playlist:
Fixed an issue where generating a document from a playlist would fail.
Video Player Autoplay:
Fixed an issue where video players would autoplay randomly due to unexpected UI re-renders.

new

improved

fixed

3.4.8

New:
  • Signals Generations more generally availabled with major improvements (see below)
  • Adding Zapier integration
  • New document types have been added, along with a redesigned select document type screen.
  • Adding a full page view to see more than 4 upcoming events.
Improvements:
  • Adding a prototype generate feature to extraction clips
  • Adding playlists as an option in the document creation flow
  • Added unlock screen to signals, now signals will be in app menu bar for everyone.
  • Signals default filter is switched from 7 days to 30 days.
  • Email summaries are no longer sent when manually generating a summary for calls older than 1 hour.
  • Call page is now sorted by call completed at date (fixes manually set call dates)
  • Additional logic to handle calendar reconnect
  • Event details for calendar meetings was added to the call card and call page.
Fixed:
  • Fixed an issue where pre-consent emails were getting sent multiple times for the same participant.
  • Adding debugging information for calendar and user integrations.
  • When a calendar is disconnected, we now delete all scheduled bots for that integration only.
  • Additional de-dup logic has been added to handle calendar events overlapping with manually join by url requests.
  • Additional de-dup logic has been added to handle calendar events overlapping with ad-hoc bot joins.
  • We now disable an integration once a user is removed from a workspace.
  • Attaching calls with the calendar events if they are recorded via a calendar event.
  • Zoom has issues with consent popup, so we've made improvements so calls can still record when joining a room with Zooms bugs.
  • When the last member of an organization leaves we now cancel the Stripe subscription.
  • Fixed an issue where invite emails had the wrong name.
  • Fixed an issue where chat messages would link to a call with a broken link.
  • Fixed logic and added testing to the billing service

new

Beta

3.4.7

I think this is an industry first? We're launching Signals, a way to analyze and answer questions over thousands of calls with insane accuracy in seconds.
Signals takes qualitative data such as customer calls like user research, sales, onboarding, support, and then extracts an insane amount of information from them, and then lets you filter through it like it's quantitative data. It feels like magic.
You can look over thousands of calls and answer:
"What feature requests were made in the past month, and which ones were the most severe and would impact our retention?"
"What issues did customers have in the past year where they were frustrated and would have the highest impact on revenue?"
The list goes on; I've spent hours just playing with it and finding insights.
If you've ever done this work manually, you know how many hours this can take, if it can be done at all.
Now, this data isn't just accessible; it can answer these questions in seconds.
Signals is in beta for paid customers and will be available to everyone soon.
Improved:
  • App now works fairly well on mobile, and can easily added as web app on iPhone or Android
  • Folders now default to public.
  • Changed “Join Slack” to “Slack Priority Support” and linked to Typeform.
Fixed:
  • Users with unpaid accounts can no longer create new workspaces.
  • Hovering over a call card now expands the entire call brief as before.
  • Fixed alignment issue where call processing subtext was too close to left text.
  • Fixed menu bar issues on settings page.
  • Fixed unresponsive label participants button after upload.
  • After deleting a recording, users are now taken back to the list view instead of a 404 screen.
  • Fixed issues where folders didn’t display calls, new document view was inaccessible, and chat bar was hidden.
  • Adding calls from folders now works properly.
  • Removed “Select All” option from create document call selection screen.
  • Fixed issue where messages moved to new thread after switching chats; now messages in input box are saved per screen.
  • Fixed error when uploading profile pictures; now displays correctly after refreshing.
3.4.6 is now out with a few QoL improvements!
First, we've launched 3 new notifications over email for your team and customers:
  • Personal Call Summaries can now be sent to you right after a call with links of getting into the call (default on for existing users).
  • External Call Summaries can now be sent automatically to your customers/clients (default off for existing users, you can turn this on under settings).
  • Pre-call consent emails can be sent to the people you're having a call with 24 hours before the call. It goes over why the bot is joining, and provides additional context around privacy and security for peace of mind.
We've also launch filtering options for Folders, where you can now sort by by newest or oldest calls!
CleanShot 2024-04-09 at 17
Fixes:
  • Missing Badge for zero attendee calls: Rectified an issue where calls with zero attendees were not displaying the “Unlabeled participants” badge.
  • Bot View Settings Bug: Resolved a bug where bot view settings were not being applied correctly. Users can now set the bot view to gallery or speaker view in settings, with the chosen setting properly implemented and recorded.
New
  • “New Chat” Button: Added a new button to initiate a chat directly from call panels and folder chat panels.
  • Summary Display: Implemented a summary display on the call page, accessible even if participants remain unlabeled. Summary is now available in the default tab while the labeling flow is in a separate tab.
Improvements
  • Call Permissions Handling: Redesigned call permissions and attendees handling to prevent duplicate key errors and streamline the assignment flow.
  • Assign Flow Copy: Updated the wording throughout the assign flow for clearer understanding, replacing “assign speaker” with “label participant.”
  • Call Details Visibility: Enhanced visibility by displaying call details such as title, tags, and short description above the participant labeling section.
  • Assign Button Enhancement: Improved the visibility of the assign button by adding a red counter badge indicating the number of unassigned speakers.
  • Assign Screen Sorting: Implemented sorting of the assign screen into two categories: assigned and unassigned participants.
  • Assign Dropdown Sorting: Sorted team members to the top of the assign dropdown menu by default for quicker access.
  • Auto-Labeling Retroactively: Resolved a bug where labeling a participant to a screen name now ensures auto-labeling on all other calls retroactively.
  • Call Summary Generation: Enhanced the call summary generation process to occur immediately after transcript completion, using screen names from the recorder if participants are not auto-assigned.
  • Calendar Event Integration: Improved calendar event integration by attempting to retrieve attendees for overlapping events with ad hoc bots, ensuring accurate call details extraction.
Fixes
  • Merge Permissions: Fixed a bug related to permissions during the merge people flow.
  • Email Validation: Resolved a bug requiring email validation during the assign flow’s person creation.
  • .edu Domain Access: Corrected the allowance of 2 hours of free recording only for .edu email addresses.
  • Assign Participant Popover: Fixed an issue where the assign participant popover would sometimes fail to open if already clicked.
  • Refresh Notification: Rectified a bug where the refresh to update logic was not functioning correctly, ensuring proper notification upon new version releases.
  • Transcript Processing: Fixed a bug where the call page prompted user labeling before transcript processing completion.
  • Search Functionality: Addressed a bug where index-based search failed to display recent chat threads.
  • Unassigned Speaker Notification: Added a label to the call card in the call grid view to notify users of unassigned speakers.
  • Summary Display: Now displays the summary on the call page regardless of labeling completion, ensuring transcript accessibility even during ongoing labeling tasks.
3.4.4 is live, and it comes with one of our largest quality of life improvements.
Most of these QOL improvements come from the feedback we via Intercom, Slack, and over Email.
We listen and we care a lot. So please continue to send us even the smallest bits of friction and feedback.
We ship improvements regularly and want you to have a great experience.
New Document Types
  • Job Candidate Interview—great for evaluating candidates.
  • Product Requirements Document—turn calls about features into human-grade documentation your team can digest.
Call & People Improvements
  • Assignment Flow Overhaul: Completely redesigned assignment process for post-call automation and manual assignment. Note: To reduce wrong assignments you may need to assign people again once. It will remember the next time around!
  • Merging People Profiles: New functionality to merge duplicate profiles in the people section.
  • Edit Call Date: Revised feature allowing users to correct the date of their calls. Great for calls you're uploading and want to update when it was created v.s. uploaded.
Settings
  • Custom transcript dictionary words: That means people's names, companies, products, etc., can be hard coded into the transcription processing. This has been a huge feature request and excited to have launched it.
  • Adjustable Recording Views: Choose your preferred view (speaker or gallery) for recording captures. Default has been changed to Gallery so you can see everyone on calls by default. You can change this in settings.
  • Calendar Privacy Update: Now when you change the permission for your call privacy, it will proactively update all upcoming calls. Please reset this if this is something you prefer.
Delights:
  • Google Authentication: Seamlessly log in with your existing Google for a new account or merge your current account with your Google!
  • Calendar Display Clarity: Events within 24 hours marked as ‘Tomorrow’ and exact hours for same-day events.
  • Workspace Only Permissions: Updated permissions terminology for clarity (public is now “Workspace Only”).
  • Adjustments to manual uploads: Configuration changes and retry logic has been added to the manual upload flow.
  • Folder Chat Update: Folder navigation now defaults to the most recent chat for better access.
  • Chat Persistence Bug Fix: Resolved issue with messages lingering in the message bar after being sent.
  • Bot Scheduling Precision: Enhanced the timing of bot deployment to meetings for exact coordination.
New Features
Desktop App: A powerful new way to access BuildBetter directly from your desktop, streamlining your workflow in a standalone application.
Local Recording: Introducing the ability to record your system audio and microphone locally, ensuring you capture every detail during calls without relying on external tools.
Statement of Work Document: We’ve expanded our document offerings with the addition of the Statement of Work Document, helping you outline the scope of work, deliverables, and timelines for projects with ease.
Improvements
Message Formatting: Enhanced the styling of lists in user messages to ensure better readability and coherence.
Folders Navigation: Users can now smoothly scroll through an extensive list of folders when adding new items to folders via the menu, improving navigation and usability.
Privacy Settings Overview: Added an informative new video in the privacy settings to help users better understand and manage their privacy preferences with confidence.
Fixes
Subscription Sync: Resolved an issue where subscriptions caused upcoming calls to display a “loading calendar events” message when offline.
Call Join URL Flexibility: The requirement for a call join URL to begin with ‘https://’ has been removed, allowing for a broader range of link formats.

new

improved

fixed

3.4.2

Folders:
We’ve introduced Folders moving away from our Projects-only views to help you better organize your calls within BuildBetter.
  • All projects have been seamlessly converted into Folders. You can keep your calls from existing projects in folders.
  • You can now chat with all the calls in a Folder! Great for projects, process documentation, sales composition, onboarding, and user research. It's pretty magical.
  • Instead of relying on tagging to add calls to folders, you can now drag calls into folders and easily select calls one by one to be added to folders.
Part of this update is we will be getting rid of Project Briefs, if you would like a copy of your auto-updating project briefs please reply and we can email those to you!
Improved
  • Document Update: We’ve updated the documents generator to improve output like citations and formatting (more to come here soon).
Fixed:
  • Bot Image Reflection: We’ve squashed a bug that prevented the bot image from reflecting the correct bot state. Your bot should now visually represent its current status accurately.
  • Public Summary Edits: Resolved an issue where the public summary version did not reflect the user’s edits correctly. Public summaries should now display properly post-editing.
  • Summary Headers Duplication: Fixed a bug that caused multiple summary headers to appear after regenerating a summary. You should now see a single, clean header as expected.
  • Call Loading Under People Profiles: Addressed an issue where calls were not properly loading under individual people section profiles. Calls should now be accessible from the respective profiles without a hitch.
  • Fixing Google Auth for some users unable to authorize Google Calendar.

improved

fixed

3.4.1

New
  • Bot image now changes depending on the state it is in
Improved:
  • Calendar service now only supports v2 (it's twice as good)
  • Updated Zoom Assets
Fixed:
  • Fixes to Zoom auth flow to restore functionality in Zoom App
  • Improved assembly to delete transcript flow to increase security/privacy exposure
  • Added additional tracking events to share pages as requested.
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