new
3.5.6
New
- Kustomer Integration: Support interactions from Kustomer can now be ingested and processed via Signals. This is now in early access.
- Intercom Integration: Conversations and tickets from Intercom are now ingested and processed via Signals. This has moved from early access to GA release.
- Slack Integration: Slack integration has moved from early access to GA and is available for all users to enable via the UI. This allows users to configure detailed rules for sending recording summaries to Slack channels.
Improvements
- Added confirmation for Disabling Recurring Events: Introduced a confirmation popup when toggling off recording for recurring events to clarify that only a single event is being disabled.
- Better error messaging for calendar set-up: Users will now receive notifications if granting access to their Outlook calendar fails, improving error visibility.
- Model Performance Enhancements: Upgrades to various AI models to increase performance
- Ability to Remove Bot Before Recording Starts: Users can now kick the bot from a call before recording has started, whether the bot is in the waiting room or has joined the call.
Fixes
- Chat Message Loop: Resolved an issue where chat messages reappeared in the input box after sending.
- Custom Bot Image Editing: Users can now edit a custom bot image immediately after saving, without needing to refresh the page.
- Playlist Button Visibility: Corrected a UI bug where the “Add Playlists” button was hidden due to call overflow in document creation flow.
- Recording Scheduling Logic: Stopped scheduling recordings if the event is deleted from the calendar to prevent unwanted recordings.
- Email Case Sensitivity: Emails for calendar attendees are now lowercased to fix issues with case-sensitive email matching.
- Slack Channel Scrolling: Resolved a UI issue that prevented scrolling through the list of Slack channels.
- Custom Images for Scheduled Bots: Fixed a bug where scheduled bots were not applying updated custom bot images.
- Signal Filter Personas: Fixed an issue where default personas were not appearing in signal filtering options.
- Chat Message Display: Addressed a cache issue causing chat messages to appear, disappear, and then reappear.
- Issue with Zapier Integration: An issue where the full transcript for a call wasn't available in Zapier has been resolved